We have a 14-day return policy, which means you have 14 days after receiving your item to return your item. Please note personalised or custom built items can not be returned unless they are damaged or faulty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please return your item with the packing slip - advising us on the slip why you would like to return the item. If you would like an exchange we will send you an invoice for the shipping of the replacement when we receive your item back.
You can always contact us with any return questions at firstname.lastname@example.org.
Please return items to this address
Damage and faults
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If a personalised or custom built item is damaged or faulty we can arrange to have the item collected from you to correct the issue. Please note that if the fault turns out to be a self build issue there will be a cost to return the item to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items unless faulty), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on final sale/last chance sale items or gift cards.
The fastest way to ensure you get what you want is to repurchase the item and return the initial item back to us for a full refund. You can of course request an exchange on the returned packing slip and we will invoice you for the reshipping when we receive the item back.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.